Question 1

When will the order be delivered?

Accepted Answer

You can select a delivery date at checkout and we deliver to your requested delivery address ourselves so we can guarantee your order will be delivered on your selected date. Please place your order at least one or two days prior to the date of delivery.

Question 2

Can I request a specific time for delivery?

Accepted Answer

We do NOT  give a specific delivery time as it depends on other delivery schedules as well. We do deliveries between 10:00am - 5:00pm from Monday to Friday and from 10:00am - 3:00pm on Saturday.
Exceptions are made for events and garlands when discussed beforehand. Please contact us through phone or email to discuss the time with us before you place the order.

Question 3

Can I add a personalised message?

Accepted Answer

Of course you can. The personalised message should not be longer then seven words so it makes an impact.

Question 4

Can I choose my the colours for my order?

Accepted Answer

You can request any colour Scheme or theme. We have a variety of colours and styles. As well as themed balloons from all your favourite characters.

Question 5

What Is Your Cancellation Policy?

Accepted Answer

If you wish to cancel your order, please inform us of your cancellation. Cancellations made 90 days or more in advance of the event date, will receive a 100% refund minus administration fee $50.    Any items already purchased by Just Joy Events Ltd for your hire/event will be charged to the client. If you inform us of your cancellation between one to four week before your event, a 25% refund of your deposit will be given. If you inform us within four weeks or more before your event, a 50% refund of your deposit will be given. Cancellations informed within one week before the event will have no refund of deposit. More details are in Terms & Conditions. No exceptions.

Question 6

Can I view before hire?

Accepted Answer

We are an online only business, we have photos and measurements on the website to help you decide which items are best for your event.  If you have queries please call or email us and we can assist.

Question 7

How long is the hire period?

Accepted Answer

Our props rental standard period is three calendar days from the start date of the rental.    For example, Monday to Wednesday or Tuesday to Thursday.    If collecting on Friday or Saturday, and returning on Monday, the standard three-days rental rate applies.

Question 8

Do I have to pay a bond?

Accepted Answer

Yes, all hires require payment of a bond. Your bond is returned within three – seven days of your hire return provided all items are clean, damage free and in working order.

Question 9

What happen if my rental item is returned late？

Accepted Answer

Additional hire charges will apply from the scheduled end of your hire period, until the actual return date.

Question 10

Can I get a money refund if my rental item is not used？

Accepted Answer

Unfortunately we are unable to offer a refund for unused hire items.

Question 11

Do I have to pay if the rental item is damaged or lost？

Accepted Answer

Yes, we charge the replacement cost for all damaged, broken and missing items. If the damage or loss is greater than the amount of bond paid, you will need to pay the balance. You are responsible for all items during the hire period, so please ensure all equipment is secured when not in use and protected from the weather.

Question 12

Do I have to pay a deposit for hire？

Accepted Answer

Customers are required to provide a deposit to secure their item[s], which is calculated at 50% per rented item, which is inclusive of GST. The deposit due date is provided on the individual customer invoice. On payment of the deposit, We will keep an item available for the customer for their specified event date.

Question 13

What payment methods do you accept？

Accepted Answer

We accept bank deposit、credit card and cash method.

Question 14

Can I change the date of my event？

Accepted Answer

If the date of the event is changed, the client does not have to pay anything, but will need to inform us three day before at least to check if the item is still available on the day of the change. If the customer wishes to change the pick-up/delivery date, he must notify us 3 days before the pick-up/delivery date.

Question 15

Do I have to clean the items I hire after use？

Accepted Answer

Yes, all products for hire needs to be cleaned by the customer after use before being returned. We charges a 25% fee of the total hire cost if rental products are not clean when returned.

Question 16

Do you accept working with other event planning companies？

Accepted Answer

Yes, we can work with any event planning company alongside our own. Send us an email for more details.

Question 17

When do I need to return the items？

Accepted Answer

We will arrange the return day with you at the time of booking.  It is important to stick to the day arranged as we may have bookings waiting to collect the items your have hired.

Question 18

Do you deliver or collect (pick up)?

Accepted Answer

Yes, we do both delivery methods. The deliver cost is depending on your location, please contact us before you booking.

Question 19

Do you provide set up and pack down services?

Accepted Answer

Yes, we are more than happy to set up your wedding/event decorations to be all ready for you when you arrive for your event.

We also take out the hassle of you organising the Packdown at the end of the night/next day – our team will come in at the end of your event and pack it for you and take it back to our Showroom.

Please ask us for costs of our Set Up and Packdown services when enquiring.

Question 20

I have a last minute event can you help?

Accepted Answer

Please reach out to our team and we will advise our availability.

Question 21

What is your latest packdown time?

Accepted Answer

Out last collection is 12.30pm, please reach out if you have specific requirements.

Question 22

Do you travel outside of Auckland?

Accepted Answer

Yes we can travel, there will be additional travel charges, please contact our team for pricing and availability.

Question 23

What happens with wet weather?

Accepted Answer

Sometimes the sun isn't shinning bright like we need it too be! In the case of wet weather we recommend that you have a back up location in mind that we can set up in (Allowing enough space for the whole set up). Or we are flexible with postponing to another date. We can make this decision to postpone 24hours prior.

Question 24

Can I keep the florals after my event?

Accepted Answer

Unfortunately not. All of our props are provided on a hire basis whereby they must be returned when we arrive to collect after your event.Anything other than balloons must be returned to us. Any missing items will need to be returned.

Question 25

How long it takes you to decorate and set up？

Accepted Answer

Our smaller arrangements require no set up time. Our larger installs can take anywhere from 1 hour plus. We will discuss the set up time with you an arrange a finishing time that ensures your decor is completed for when you need it.

$100 MINIMUM ORDER

FAQs